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Vce ITIL-4-Specialist-High-velocity-IT Free, ITIL-4-Specialist-High-velocity-IT Visual Cert Test

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q38-Q43):

NEW QUESTION # 38
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?

A. Using a push method to check the user's device each time it is connected
B. Using a manual process for each update
C. Allowing users to pull updates when they choose
D. Sending email notifications for manual installation of updates

Answer: A

NEW QUESTION # 39
what should be included in an organization's approach to risk management

A. nothing
B. an approach to ensuring that risk management is continually aligned with objectives

Answer: B

NEW QUESTION # 40
A service provider is launching a new service to a very large number of users. The majority of users are familiar with social media and online support.
Which is the BEST solution for providing user support in this case?

A. Increase the number of service desk agents to handle user queries
B. Train users extensively before launching the service
C. Provide a range of self-service options as the preferred method with the service desk phone support as back-up
D. Set up a dedicated email support channel for users

Answer: C

NEW QUESTION # 41
A bank provides an online banking service to external users.
The bank measures the functional and non-functional aspects of the
service in several ways and is meeting its targets. However, user
satisfaction with the service is not as high as the bank would like it
to be.
Which is the BEST example of an additional aspect of the service that
the bank should measure?

A. The number of times a transaction is started but not completed
B. k

Answer: A

NEW QUESTION # 42
Resource constraints have slowed an organization's efforts to expand into new markets.
Which practice would recommend eliminating products and services that are not enabling value, so that the required resources can be made available?

A. service management
B. Portfolio management

Answer: B

NEW QUESTION # 43
......

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